Shipment
1. Can you ship to my country?
Basically YES, we can ship worldwide. But we are not able to ship to countries that are currently suffering from economic sanctions imposed by United Nations or International couriers may not deliver shipment to countries which are at war. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer
Basically YES, we can ship worldwide. But we are not able to ship to countries that are currently suffering from economic sanctions imposed by United Nations or International couriers may not deliver shipment to countries which are at war. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer
Please make sure that you have realized that it's your own responsibility to find out the import duty and policy in your own country about the products you buy from Upontrade.com.
2. Can you choose my desired courier?
At the moment: no, sorry. The courier shipping options you see at the checkout process online are the only options available.
At the moment: no, sorry. The courier shipping options you see at the checkout process online are the only options available.
Due to various circumstances in different countries at different time, we have to use our discretion in choosing the couriers. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.
If you have representatives in China, they can come to collect your products from our warehouse, and we won't ship to domestic address inside China.
3. Do you deliver to P.O. Box or FPO/APO addresses?
Unless otherwise agreed, we can not ship to any P.O. Box, FPO/APO, and other military addresses.
Unless otherwise agreed, we can not ship to any P.O. Box, FPO/APO, and other military addresses.
4. Is the shipping cost included In the product prices?
If the product shows 'free shipping', that means the shipping cost has been included in the product price, then you do not have to pay for the shipping cost
If the product shows 'free shipping', that means the shipping cost has been included in the product price, then you do not have to pay for the shipping cost
If no ‘free shipping’ shows on the products, that means the shipping cost is not included in the product price, then you'll have to use the online system to generate a shipping quote for your order, The shipping cost for orders are calculated automatically depending on the total weight and size of the package.
5. What’s your shipping term?
You can choose whichever method suits you best when you place an order. The following is a list of the different international carriers available on Upontrade.com, estimated time in transit, and where tracking services can be located. Upontrade.com is currently working on some more shipping options, and the day it's available we will tell all our customers.
Time of transit varies depending on where you're located and where your package is coming from.
You can choose whichever method suits you best when you place an order. The following is a list of the different international carriers available on Upontrade.com, estimated time in transit, and where tracking services can be located. Upontrade.com is currently working on some more shipping options, and the day it's available we will tell all our customers.
Time of transit varies depending on where you're located and where your package is coming from.
|
Carrier Name |
Estimated time in transit from China to USA
|
Tracking Services
|
|
DHL
|
2-4 days
|
|
|
FedEx
|
2-4 days
|
|
|
UPS
|
2-4 days
|
|
|
TNT
|
2-4 days
|
|
|
EMS
|
7-10 days
|
Customs clearance can increase the delivery time if your package is held up by customs officials.
6. Can I track the shipment of my order?
Major international couriers such as UPS, FedEx, and DHL, the usually offer door-to-door service, you can track your shipment by tracking number via their websites or customer service phone numbers.
Major international couriers such as UPS, FedEx, and DHL, the usually offer door-to-door service, you can track your shipment by tracking number via their websites or customer service phone numbers.
Post Office air mail offers basic proof of shipment for all orders and proof of delivery in some countries including the USA and Canada.
Air freights and ocean freights offer shipment tracking in the form of flight numbers and vessel names/voyages respectively.
We will send you the tracking number once we ship out your order, normally you can start to track online within one business day.
7. What’s the maximum acceptable gross shipment weight?
It depends. Major express couriers (UPS, FedEx, and DHL), air freight, and ocean freight do not have a maximum gross shipping weight per shipment.
It depends. Major express couriers (UPS, FedEx, and DHL), air freight, and ocean freight do not have a maximum gross shipping weight per shipment.
Post office express (EMS) is limited to 20kg (about 44 pounds) gross shipping weight per shipment.
Orders over 20kg and shipped using EMS may be split into multiple EMS packages.
8. Do you offer shipping insurance?
Shipping insurance is included for FedEx/UPS/DHL. Additional insurance can be purchased as request. For larger shipment involving valuable goods, we strongly recommend buying additional shipping insurances. We can purchase the shipping insurance for you if you request or you can buy your own with the order information.
Shipping insurance is included for FedEx/UPS/DHL. Additional insurance can be purchased as request. For larger shipment involving valuable goods, we strongly recommend buying additional shipping insurances. We can purchase the shipping insurance for you if you request or you can buy your own with the order information.
Ocean and air freight have various shipping insurances for various needs.
Post office express does not offer default shipping insurance and we recommend buying additional shipping insurance.
Very small order shipped using regular air mail has built-in insurance for up to US$30 and cannot be upgraded at additional cost.
9. What should I do if an item shipped to me is damaged?
You should reject the damaged goods if possible and lodge a claim against the courier immediately.
You should reject the damaged goods if possible and lodge a claim against the courier immediately.
If you have received the goods, you should notify the courier within the first 24 hours. Meanwhile, you should also contact us and we will help to deal with the claim with the local courier. Once the issue has been confirmed, we will follow up the insurance claim with the courier and prepare the replacement for you as soon as the lost or damage is compensated.
At the same time, you need to keep all the evidence and documents as proof for any further investigation.
10. What does it mean to drop-ship?
Drop-shipment is common among consumer goods retailing business, it usually means a reseller instruct their wholesale supplier, which may be located in a duty free zone, to ship out orders to the reseller’s customers directly as requested. The reseller does not actually take the job of stocking, repacking and shipping.
At the same time, you need to keep all the evidence and documents as proof for any further investigation.
10. What does it mean to drop-ship?
Drop-shipment is common among consumer goods retailing business, it usually means a reseller instruct their wholesale supplier, which may be located in a duty free zone, to ship out orders to the reseller’s customers directly as requested. The reseller does not actually take the job of stocking, repacking and shipping.
